Bulldog Harley-Davidson Turns Missed Calls Into Booked Business With Revmo AI

Answers Every Call, Finishes the Work

Revmo's AI voice agent picks up across sales, service, and parts. It books service appointments and recall repairs and checks a caller's service history before it schedules. When a question needs a specialist, it routes the caller to the right person with the full context of the conversation, so nobody starts over.

• Answers the sales, service, and parts lines
• Books service, recall, and sales appointments
• Routes complex calls to the right person with full context

Works Inside Lightspeed in Real Time

The agent connects to the dealership's Lightspeed DMS with a secure connection to live data. It recognizes returning riders, pulls their history, and answers parts and repair-status questions on the call instead of putting anyone on hold or promising a callback that may never happen.

• Integrates with the live, secure Lightspeed DMS
• Recognizes returning riders with customer memory
• Answers parts and repair-status questions in real time

Captures the After-Hours Business

The calls that used to hit voicemail at night and on weekends now get answered and booked. Just as important, the contacts the shop never knew it was missing get surfaced back to the team the next morning at the top of the funnel, ready to work.

• Answers nights and days when the store is closed
• Books appointments outside business hours
• Surfaces missed contacts back to the team to follow up

Deployed as a Managed Process

Revmo went live the way the GM insisted: scoped to what it does well, with straight answers on where it fits and where a person still belongs, and a team that stays close. Instead of a spray-and-pray rollout, Bulldog got a phone line it could trust and expand on its own terms.

• Scoped, phased rollout the dealership controls
• Straight answers on capabilities and limits
• Support that stays close after go-live

Two of Three Calls Handled Start to Finish

In its first eight weeks (May 28 to July 22, 2026) at Bulldog, Revmo answered 1,198 calls and served 801 customers end to end with no employee needed, routing the other 397 to the right department with full context. The phone stopped being a bottleneck and started producing revenue.

After-Hours Revenue Recovered

Eight appointments were booked after hours when the store was closed, and the call would otherwise have gone to voicemail. Bulldog recovered an estimated $37,000 in service and sales revenue, business the old voicemail-and-callback model simply lost.

Lost Business Back at the Top of the Funnel

Contacts the team never knew it had missed now get caught, dispersed to the right person, and worked. As the GM puts it, the business that used to slip through the cracks is back at the top of the funnel.

A Team That Stays on the Floor

Revmo handled 9.6 hours of live conversation and booked 69 appointments across service and sales, enabling the crew to stay with the riders in front of them instead of chasing the phone.