Stonebriar Case Study
Stonebriar Auto Services, LLC, led by Executive VP Steve Isom, operates 117 Jiffy Lube locations and is among the fastest-growing franchisees nationally. Having achieved success with Revmo AI's voice agents and 24/7 call-handling, they aimed to increase monthly car counts, optimize coupon delivery, and maintain strict TCPA compliance for text messaging.
2,400+
Additional Car Visits
Monthly across 117 locations
70%
Improved Call Handling
The Challenge
Key Challenges
Stricter TCPA Guidelines for Text Messaging
Updated TCPA rules required ensuring all marketing and promotional texting remained fully compliant, including express written consent for marketing texts and clear opt-out provisions.
Increased Complexity of Incoming Calls
As AI answered more 24/7 calls successfully, store representatives received higher volumes of complex, nuanced calls requiring human expertise, causing transfer volumes to rise.
Coupon Delivery and Attribution Issues
Coupon delivery strategy wasn't producing optimal redemption rates — messages weren't arriving consistently, and the team lacked clear attribution metrics.
Revmo Provided
Enhanced Prompting and AI Upgrades
Updated call flows enable AI to provide more accurate service recommendations, estimate pricing, and answer routine questions. Includes new Conversations Analytics Center (CAC) using self-healing LLM conversation scoring.
AI Live Call Transfer Listen with Anomaly Reporting
When complex calls require transfer, store teams can monitor conversations near real-time. The system flags anomalies such as repeated misunderstandings or immediate hang-ups.
Revmo OfferLink — Coupon Delivery & Attribution
New feature provides robust coupon sending, tracking, and measurement within TCPA-compliant guidelines.
The Results
Coupon Delivery & Redemption
Best redemption rates since implementing Revmo, resulting in additional 2,400+ car visits monthly across 117 locations.
Improved Call Handling by 70%
AI more accurately identified and resolved routine inquiries, freeing store reps for high-value interactions.
Enhanced Store Visibility
Real-time call transfer data and anomaly flags empowered managers to identify training needs and operational bottlenecks.
Expanded Marketing Opportunities
Revmo OfferLink tracking enabled new follow-up promotion audiences, further lifting car counts.
“Our priorities are simple: increase car counts, drive more revenue, and stay compliant with the latest industry regulations. We knew Revmo AI could help us get there, but it required new innovations and a dedicated solutions engineering approach.”
Steve Isom · Executive VP · Stonebriar Auto Services
Conclusion
By embracing TCPA-compliant messaging practices, upgrading to Revmo AI's Conversation Analytics Center, and deploying OfferLink, Stonebriar Auto Services significantly boosted customer engagement, improved service efficiency, and realized impressive gains in monthly car counts.
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