Stonebriar Auto Services Adds 60-90 More Oil Changes per Location With Revmo

Remember and Act: Book the Job, Not Just Take a Message

Revmo recognizes the caller, recalls the vehicle and prior service, and books the oil change on the spot, complete and confirmed. The customer who calls after the bays close gets a real answer and a scheduled appointment, so the job lands at a Stonebriar location instead of voicemail. Coverage runs around the clock, with no after-hours gap.

• ACT: books and confirms the appointment, never just a message
• Customer and vehicle history recalled on every call
• 24/7 coverage with consistent service and pricing answers

Orchestrate: Handle the Rush, Connect the Systems

Revmo answers many calls at the same time, so a midday surge no longer means hold music. Callers reach an agent without waiting in a queue, which shortens wait times and keeps more of them on the line through booking. Each completed call flows into the systems behind the counter, so the appointment is logged without a technician keying it in.

• ORCHESTRATE: concurrent calls answered, systems updated automatically
• Shorter waits and fewer abandoned calls at peak
• More booked appointments captured during the rush

Escalate: Technicians Stay on the Cars

With Revmo covering the phone, technicians keep their hands on the cars instead of stopping to take calls. When a conversation needs a person, Revmo routes it to the shop with full context rather than making the customer start over. That recovered focus gives techs more uninterrupted time on service work, and Stonebriar reports 2-3 additional service jobs each day per location.

• ESCALATE: hands off to the team with full context, no restart
• Phone duty off the technicians' plate
• 2-3 extra service jobs per day per location

60-90 More Oil Changes per Location

Customer-reported figures show each location adding 60-90 oil changes a month after deploying Revmo. The lift came from calls that used to go unanswered now turning into booked, completed services, with the customer recognized and the appointment scheduled in one conversation.

2-3 Extra Service Jobs a Day

With Revmo completing bookings instead of relaying messages, Stonebriar reports 2-3 additional service jobs daily per location. Bookings that would previously have gone to voicemail now land on the schedule, so fewer revenue opportunities slip through.

Technicians Focused on Service

Revmo handles the volume and escalates with context when a person is needed, so technicians work the bays rather than the phone. Stonebriar also reports stronger customer retention and satisfaction as wait times drop and every caller reaches an agent who already knows their history.