Author
Ryan Louis
CEO & Co-Founder
Ryan is a seasoned executive and entrepreneur with more than 18 years of technology consulting, industry and start-up experience.
Articles by Ryan Louis
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TCPA Compliance in the Age of AI: A Guide for Customer Engagement in Regulated Industries
This guide explores the challenges businesses face in customer engagement while navigating TCPA regulations, emphasizing the need for compliance in the era of increased data privacy concerns and technological advancements.
Maximizing TCPA Compliance: How AI Helps Restaurants and Automotive Repair Shops Stay TCPA-Compliant
Businesses in the automotive repair and restaurant industries can realize higher revenue and boosted customer satisfaction by meeting consumer preferences for communication through conversational AI. That doesn’t mean, however, that they’re exempt from calling and texting rules and regulations enacted and enforced by the United States government — specifically, the Telephone Consumer Protection Act (TCPA).
Your Business's Guide to Navigating Compliance with the Telemarketing Sales Rule and National DNC Registry
Business leaders must navigate complex regulations like the Telemarketing Sales Rule and the National DNC Registry to ensure compliance and maintain a positive brand reputation. This guide outlines key provisions, updates, and the financial impact of violations.
Containment vs. Completion: Why 'Handled' Calls Still Leak Revenue
Your call containment rate is 80%. Unfortunately, you’re still losing money. The call containment metric indicates that 80% of your callers didn’t reach a human agent. Did they schedule an appointment or place an order, though? Was their question answered? Call containment doesn’t equal completion. One measures whether you avoided talking to customers, while the other shows whether or not you helped them. Most businesses are focused on the first metric. Meanwhile, their revenue leaks through the second.
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