Hospitality / Restaurant
Simco Restaurants: Transforming Customer Calls into 44% More Reservations
How Simco reduced wait times and captured more customer opportunities
If you’ve ever visited Pier 39 in San Francisco, chances are you’ve dined at one of the five restaurants operated by Simco Restaurants. They are known for their incredible views, outstanding customer experience, and delicious food. All of their restaurants have earned a “Best Restaurant in San Francisco” distinction on Yelp. However, with great success comes great challenges — especially when it comes to handling high call volumes.
44%
Increase in Bookings
Significant
Decrease in Staff-Answered Calls
The Challenge
Key Challenges
With packed restaurants and staff focused on delivering an exceptional dining experience, one area was falling behind: answering the phones. The overwhelming call volume made it difficult to manage reservations, provide timely guest information, and handle reservations efficiently. They needed a scalable solution that could manage calls seamlessly while allowing staff to focus on guests.
Peak-time service bottlenecks
Staff stretched between phone calls and guest service
Missed calls leading to lost reservations
Inconsistent information provided to guests
Lack of automation for reservations
Key Features
For us, the beauty of Revmo has been having the system handle reservations and provide links for large group bookings. Overall, we are delivering a more seamless experience thanks to Revmo.
What Revmo Provided
24/7 Reservation Coverage
Ensuring every booking opportunity is captured, any time of day.
Staffing Efficiency
Allowing staff to focus on guests and provide an award winning experience.
Multilingual Guest Communication
Speaking with guests from all around the world in their first language.
The Results
Increased Reservations
44% increase in bookings.
Decreased Calls
All locations saw a significant decrease in calls answered by staff.
Happier Customers
Customers making reservations directly via Revmo sent texts.
See Revmo in Action
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