Discover how Jalapeño used AI to manage 60% of their calls, boosting dine-in experience and reducing wait times.
Jalapeño Inferno, a three-location Mexican restaurant, tackled high call volumes while preserving service quality. Using Revmo AI, they diverted takeout calls to a ghost kitchen, freed staff for customer-facing work, and leveraged analytics for staffing optimization. The platform managed nearly 60% of inbound calls.
~60%
Calls Handled by AI
6+
Hours Weekly Managed by Revmo
Per Location
60%
Calls Transferred to Hosts
Key Features
The Challenge
Key Challenges
High Call Volumes During Peak
High volume of reservations, store inquiries, and takeout calls during peak hours.
Staff Juggling Operations
Staff struggling to balance call management and restaurant operations.
Missed Revenue
Missed revenue opportunities due to unhandled calls.
No Call Insights
Lack of insights into call trends and staffing needs.
Revmo Provided
24/7 Customer Coverage
No missed calls during peak service hours.
Multiple Simultaneous Calls
Reduced wait times and captured more customers.
Automated Customer Service
In-house staff focus on takeout and dine-in needs, enhancing service.
The Results
60% of Calls Handled by AI
Nearly 60% of all inbound calls managed by Revmo voice agent.
6+ Hours Weekly Reclaimed
Over 6 hours of calls per location managed weekly by Revmo.
Improved Guest Experience
60% of calls transferred to hosts, improving customer experience.
“Revmo has streamlined our operations, allowing us to manage takeout orders more effectively while enhancing customer service for dine-in guests.”
Jordan Craig · Operations Partner · Jalapeño Inferno
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