How Innovative Dining Group Captured 100% of After-Hours Calls and Booked 1,200+ Reservations with Revmo
Innovative Dining Group (IDG) operates some of the most recognized upscale and fine dining destinations in Los Angeles and Austin, including BOA Steakhouse and Sushi Roku. With celebrity clientele, a VIP loyalty program called Swans, and a brand built on high-touch hospitality, every missed call carries real weight. Before Revmo, nearly 43% of BOA's call volume came in outside business hours, and 100% of those calls went unanswered. After a phased rollout across three locations, Revmo now handles more than 12,000 calls, has booked over 1,200 reservations, and captures 100% of after-hours calls.
12,330+
Calls Handled by AI
1,200+
Reservations Booked
100%
After-Hours Calls Captured
479
After-Hours Reservations Captured
The Challenge
The calls that mattered most were the ones going unanswered.
Key Challenges
After-Hours Gap
Nearly 43% of BOA's total call volume came in outside business hours, and every one of those calls went unanswered. The highest-value guests calling late at night to book VIP tables were the ones most likely to be missed.
Overwhelmed Host Stand
During peak service, hosts were torn between greeting guests at the door and answering a phone that would not stop ringing. At BOA West Hollywood alone, the team logged 364 calls in a single week during peak periods.
Failing IVR System
Roughly 20% of callers abandoned during the greeting before even engaging, and the system couldn't actually process reservations. Among callers who did engage, 65% to 70% were trying to reach a human anyway.
Zero Call Visibility
If a host told a caller the restaurant was full when it wasn't, or gave incorrect information, there was no way to catch it. No call recordings, no transcripts, no way to audit what was being said.
Revmo Provided
Brand-Matched Voice Experience
IDG landed on a British female voice that fit the upscale tone. They added tasteful background ambiance to make the experience feel natural rather than automated.
SevenRooms Integration
The AI pulls up guest profiles on inbound, recognizes VIP status, books reservations, modifies existing bookings, and tags special occasions, all within the system IDG already used.
Listen-In Phase
For three months before going live, the system observed call patterns, captured volume data, and identified the most common caller intents, confirming that reservations accounted for 34% of all productive call traffic.
Phased Rollout
First went live November 2025 at BOA West Hollywood and Austin. Expanded six weeks later with Sushi Roku Palo Alto. In February 2026, introduced a Spanish-language agent at BOA Austin.
The Results
Every After-Hours Call Answered
Every after-hours call at BOA locations reaches the agent. Over 5,100 captured in the first four months. Nearly 10% converted directly into booked reservations, representing 479 tables that would have been voicemails.
1,200+ Reservations Without Human Intervention
The AI booked 1,208 reservations and handled 643 modifications over the first four months. Booking volume grew 22% from H1 to H2 as the agent matured.
Staff Back to Hospitality
Between 58% and 66% of calls at BOA locations are now fully handled by the AI without ever reaching a human. That's hundreds of calls per week that no longer interrupt the host stand.
Call Quality Visibility
Every interaction is now transcribed and auditable. IDG has visibility into the quality and accuracy of guest communications for the first time.
“From the Marketing side, Revmo was very responsive and adaptive to our needs and pivots along the way. Ensuring our guest experience did not suffer while piloting new tech was essential. The transition was relatively smooth and successful.”
Jillian Peterson Dukes · Vice President of Marketing · Innovative Dining Group
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