Davis Osteopathic Center Hands 100% of New-Patient Scheduling to Revmo AI
A family-owned medical practice based in Plainfield, Indiana, Davis Osteopathic Center (DOC) was founded by Dr. Lindsey N. Davis, a fourth-generation Doctor of Osteopathic Medicine, and Jennifer Davis, both of whom serve as cofounders and co-CEOs. The Center blends evidence-based medicine with traditional osteopathic manipulative therapy to deliver holistic, patient-centered care. As DOC prepared to open, the leadership team wanted both patients and staff to feel supported from day one. They built conversational AI into the foundation of their operations to handle a key friction point: inbound phone calls. Working with Revmo AI, deployed through Providertech.ai, DOC launched Grace, a custom AI agent that answers calls, schedules appointments, and enables front-desk staff to focus on in-person care.
100%
New-Patient Scheduling Handled
in 2026, no human intervention
77.4%
Routine Inquiries Resolved
by Grace, start to finish
256-bit AES
Encryption Standard
HIPAA-compliant
The Challenge
Launching a new practice means building for scale without losing quality. DOC anticipated the common pressures of a growing clinic and chose to solve them proactively instead of post-launch.
Key Challenges
Scaling Without Losing the Human Touch
Front-desk staff need to be present with patients, not pulled away by ringing phones. DOC wanted a way to handle routine calls and scheduling on its own so the team could focus on face-to-face care.
Improving Accessibility and First Impressions
For most patients the journey starts on the phone. DOC needed consistent 24/7 coverage for new and returning patients, with no hold times and a helpful response to every inquiry.
Building Operational Efficiency From Day One
The practice wanted real-time scheduling, after-hours support, and digital intake working at launch, so staff time could go to care delivery instead of administrative overhead.
Revmo Provided
Custom Inbound Call Workflows
Grace answers calls with flows scripted for compliance, clarity, and empathy. Routine questions get resolved on the spot, while urgent needs follow a clear and defined path to a human.
- Tailored call flows for FAQs like hours, directions, and pricing
- Clinical escalation pathways for urgent needs
- Self-improving AI that refines Grace's performance over time
AI-Enabled Scheduling and Check-In
Grace books, modifies, and confirms appointments in real time within the practice's EHR, then flags arrivals so the front desk can move patients through check-in faster.
- Real-time appointment booking, changes, and confirmation via EHR integration
- Automatic detection of patient arrival with notification to key staff
- Smoother check-in with less manual confirmation work
24/7 Coverage and Onboarding
Grace covers inquiries around the clock and sends intake paperwork ahead of visits, so patients arrive prepared, and wait times drop. Staff trained alongside Grace, enabling a clear handoff to a human when needed.
- Always-on support for patient inquiries
- Email capture and digital intake paperwork before visits
- Hands-on staff training with clear AI-to-human handoff protocols
The Results
Front-Desk Operations
Grace resolves 77.4% of routine inquiries start to finish, cutting the time staff spend managing calls, and handles spikes by taking several requests at once during busy periods.
New-Patient Scheduling
So far in 2026, Grace has handled 100% of new-patient appointment scheduling with no human intervention, managing complex scheduling and service questions on its own.
Patient Experience
New and returning patients have shared how naturally Grace communicates and how easy it is to schedule. Grace also helps patients understand which service they need by listening and walking them through the options.
Fewer Interruptions From Spam
Grace turned out to be a deterrent for spam and bot calls, freeing staff from interruptions that used to pull them off in-person care.
Data Security
Grace runs on HIPAA-compliant 256-bit AES encryption, giving the practice confidence that patient communications stay secure.
77.4%
Routine Inquiries Resolved
by Grace, reducing staff call load
100%
New-Patient Scheduling
handled by Grace in 2026
“Our goal was to improve accessibility for patients while allowing our staff to focus on providing excellent care. We knew AI could help streamline call management, but we needed a tailored approach to meet our unique practice needs.”
Jennifer Davis · Cofounder and Co-CEO · Davis Osteopathic Center
“So far in 2026, Grace has handled 100% of our new patient appointment scheduling, requiring no human intervention while managing complex scheduling and service questions.”
Jennifer Davis · Co-Founder / Co-CEO, Authentic Health D.O., LLC (DBA: Davis Osteopathic Center) · Davis Osteopathic Center
“We're able to work alongside our agent instead of being at odds with it, allowing us to be simultaneously more present with our patients in the clinic and more efficient for our callers looking for help any time of day.”
Jennifer Davis · Co-Founder / Co-CEO, Authentic Health D.O., LLC (DBA: Davis Osteopathic Center) · Davis Osteopathic Center
What DOC Got From Launching With Grace
By building Grace into operations from day one, DOC created a patient-centered practice that improves access and reduces the load on staff. The team can stay present with patients in the clinic while Grace covers callers any time of day.
Around-the-Clock Coverage
New and returning patients reach a helpful response without hold times, even after hours.
Staff Focused on Care
With Grace resolving 77.4% of routine inquiries and 100% of new-patient scheduling in 2026, the front desk spends time on in-person care instead of the phones.
A Better First Impression
Patients describe Grace as conversational and an easy scheduling tool and note that the agent helps them pick the right service.
Quieter Front Desk
Grace screens out spam and bot calls, cutting interruptions.
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