Jiffy Lube Drives More Than 2,400 Car Visits Monthly with Revmo AI

Enhanced Prompting and AI Upgrades

Latest prompting with added knowledge and pricing: updated call flows ensure that the AI can provide more accurate service recommendations, estimate pricing, and answer routine questions — freeing human staff for specialized calls. Conversations Analytics Center (CAC): Revmo AI introduced its new CAC featuring self-healing Large Language Model (LLM) conversation scoring. This tool continuously monitors AI interactions, identifies conversation bottlenecks, and automatically improves responses for better customer engagement.

• Latest prompting with added knowledge and pricing
• Conversations Analytics Center (CAC) with self-healing LLM conversation scoring

AI Live Call Transfer Listen with Anomaly Reporting

When more complex calls need to be transferred, store teams can now monitor and review these conversations in near real-time. The system flags anomalies — such as repeated misunderstandings or immediate hang-ups — so managers can quickly address and fix issues.

Revmo Coupon Delivery & Attribution (Introducing “Revmo OfferLink”)

New feature: “Revmo OfferLink” provides a robust way to send, track, and measure coupon deliveries, all within TCPA-compliant guidelines. TCPA-compliant texting: the feature automates written consent capture for marketing messages, includes clear “Reply STOP” opt-out language in every offer text, and maintains an internal do-not-contact list for unsubscribes. Attribution & retargeting: detailed reporting allows Jiffy Lube to see which customers received, opened, and redeemed coupons. This data powers new marketing campaigns and helps retarget customers more effectively.

• TCPA-compliant texting with automated consent capture and “Reply STOP” opt-out
• Attribution & retargeting with detailed coupon reporting

Ensuring TCPA Compliance

Drawing on guidance from the Revmo AI TCPA Compliance Guide, Stonebriar implemented best practices to align with updated regulations. Prior express written consent: before sending promotional coupons, customers must opt in through a clear consent process (e.g., checking a box on a signup form or replying “YES” to an opt-in text). Clear opt-out: every marketing text includes easy instructions to unsubscribe, ensuring immediate removal from the campaign upon a “STOP” message. Separation of transactional vs. marketing texts: transactional messaging, such as requests for hours of operation, does not include promotional language, so marketing messages only go to those who have explicitly opted in. Consent record-keeping: Revmo AI’s system automatically records the date, time, and method of each customer’s consent and retains those records for compliance audits. These steps significantly reduced Stonebriar’s compliance risk while preserving a positive customer experience.

Implementation and Execution

The Revmo AI team worked closely with Stonebriar to roll out these enhancements. Using data from the new Conversation Analytics Center, they identified which call categories triggered the most transfers and why coupon delivery rates varied across locations. Armed with this analysis, Stonebriar and Revmo AI refined greeting scripts (updating the AI’s opening messages to incorporate TCPA best practices and leverage behavioral economics to encourage coupon acceptance), fine-tuned call categorization (using the CAC’s insights to redirect certain service types, such as complex diagnostics calls, more efficiently to reduce unnecessary transfers), and launched “Revmo OfferLink” (rolling it out to all 120+ Jiffy Lube locations, standardizing coupon delivery and providing a centralized coupon attribution dashboard).

Coupon Delivery & Redemption

Best redemption rates since implementing Revmo, resulting in an additional 2,400+ car visits per month across 120+ locations.

Improved Call Handling by 70%

The AI more accurately identified and resolved routine inquiries, leaving store reps free to handle high-value interactions.

Enhanced Store Visibility

Real-time call transfer data and anomaly flags empowered managers to spot training needs and operational bottlenecks that were previously hidden.

Expanded Marketing Opportunities

With Revmo OfferLink tracking who receives, opens, and redeems coupons, Jiffy Lube built a new marketing audience for follow-up promotions, further lifting car counts.