Stonebriar Auto Services, one of the fastest-growing Jiffy Lube franchisees, operates over 100 locations and plans to reach 150 by 2026. With Revmo, they improved operational efficiency, increased revenue, and enhanced customer satisfaction. Through consistent 24/7 customer service and improved call handling, each location gained an additional 60-90 oil changes per month and 2-3 extra services daily.
24/7 customer service coverage
Improved and consis- tent phone answering resulting in 2-3 extra service jobs a day
Improved customer retention & satisfaction
Fewer missed revenue opportunities
Stonebriar faced several operational hurdles, including managing high call volumes during peak hours, missed opportunities outside business hours, non-customer facing employees answering the phone and inefficient use of technician time. The rapid growth of their locations heightened the need for a scalable solution that could capture all incoming inquiries, streamline operations, and enhance service quality.
Limited automation beyond existing systems
Peak-time service bottlenecks
Staff stretched between phones and guest service
Hosts arriving early to return voicemails
Inconsistent guest communication
24/7 Customer Coverage
Ensuring no missed calls, even after hours
Handling Multiple Calls Simultaneously
Reducing wait times and capturing more customers
Automated Customer Service
Allowing technicians to focus on service tasks
and leading to 2-3 more oil changes per day
60-90 More Oil Changes
Per location, per month
Increased Technician Efficiency
Allowing them to focus on service jobs
Higher Customer Satisfaction
With shorter wait times and proactive outreach
“Revmo has had a direct impact on our operations.
Our technicians can focus on service, while Revmo
ensures no customer is left unattended.”
— Steve Isom, Executive VP of Stonebriar Auto Services
Their goal was to increase reservation automation leveraging Revmo AI. Instead they discovered unexpected opportunities for operational transformation. This lead to increased sales, optimized staffing, and a better dining experience for their customers.
By implementing Revmo AI, they transformed their customer communication.