If you’ve ever visited Pier 39 in San Francisco, chances are you’ve dined at one of the five restaurants operated by Simco Restaurants. They are known for their incredible views, outstanding customer experience, and delicious food. All of their restaurants have earned a “Best Restaurant in San Francisco” distinction on Yelp. However, with great success comes great challenges—especially when it comes to handling high call volumes.
Advanced reservation management
Seamless Yelp integration
Multi-language guest communications
Easy integration with POS and CRM systems
With packed restaurants and staff focused on delivering an exceptional dining experience, one area was falling behind: answering the phones. The overwhelming call volume made it difficult to manage reservations, provide timely guest information, and handle reservations efficiently. They needed a scalable solution that could manage calls seamlessly while allowing staff to focus on guests.
Peak-time service bottlenecks
Staff stretched between phone calls and guest service
Missed calls leading to lost reservations
Inconsistent information provided to guests
Lack of automation for reservations
24/7 Reservation Coverage
Ensuring every booking opportunity is captured, any time of day
Staffing Efficiency
Allowing staff to focus on guests and provide an award winning experience
Multilingual Guest Communication
Speaking with guest from all around the world in their first language
Increased Reservations
44% increase in bookings
Decreased Calls
All locations saw a significant decrease in calls answered by staf
Happier Customers
Customers making reservations directly via Revmo sent text
“For us, the beauty of Revmo has been having the system handle reservations and provide links for large group bookings. Overall, we are delivering a more seamless experience thanks to Revmo.”
— Bob Partrite, Chief Operating Officer, Simco Restaurants
Their goal was to increase reservation automation leveraging Revmo AI. Instead they discovered unexpected opportunities for operational transformation. This lead to increased sales, optimized staffing, and a better dining experience for their customers.
Discover how Jalapeños used AI to manage 60% of their calls, boosting dine-in experience and reducing wait times.