Jalapeño Inferno, a vibrant Mexican restaurant brand with three bustling locations, faced challenges in managing high call volumes while ensuring optimal customer service during peak hours. By implementing Revmo AI, the restaurant successfully diverted takeout calls from their Pinnacle Peak location to a ghost kitchen, freeing up staff for more customer-facing tasks and leveraging Revmo AI’s analytics to optimize staffing and improve service. Close to 60% of calls were managed by Revmo AI, significantly enhancing overall efficiency.
Voice-enabled AI to manage takeout calls
Real-time call routing to offload call to the Ghost Kitchen
Analytics dashboard for tracking call usage and customer sentiment
Comprehensive support and ongoing consultation from Revmo’s expert team
Jalapeno Inferno experienced challenges at their busy Pinnacle Peak location, especially during peak hours. Staff were overwhelmed by takeout calls, leading to missed opportunities and reduced in-house service quality. The team sought an AI-driven solution to manage these calls without adding staff while improving customer satisfaction and operational efficiency.
High volume of reservations, store inquiries and takeout calls during peak hours.
Staff struggling to balance call management and restaurant operations.
Missed revenue opportunities due to unhandled calls.
Lack of insights into call trends and staffing needs.
24/7 Customer Coverage
Ensuring no missed calls, even during peak service hours
Handling Multiple Calls Simultaneously
Reducing wait times and capturing
more customers
Automated Customer Service
Allowing in-house staff to focus on take-out and dine-in customer’s needs, enhancing customer service
Nearly 60% of Calls
were handled by the Revmo voice agent
Over 6 Hours of Calls
per location managed by Revmo each week
60% of Calls Transferred to Hosts
improving customer experience
“Revmo has streamlined our operations,
allowing us to manage takeout orders more effectively
while enhancing customer service for our dine-in guests.”
— Jordan Craig, Operations Partner, Jalapeno Inferno
Their goal was to increase reservation automation leveraging Revmo AI. Instead they discovered unexpected opportunities for operational transformation. This lead to increased sales, optimized staffing, and a better dining experience for their customers.
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