Discover how Jalapeño used AI to manage 60% of their calls, boosting dine-in experience and reducing wait times.
Jalapeño Inferno, a vibrant Mexican restaurant brand with three bustling locations, faced challenges in managing high call volumes while ensuring optimal customer service during peak hours. By implementing Revmo AI, the restaurant successfully diverted takeout calls from their Pinnacle Peak location to a ghost kitchen, freeing up staff for more customer-facing tasks and leveraging Revmo AI’s analytics to optimize staffing and improve service. Close to 60% of calls were managed by Revmo AI, significantly enhancing overall efficiency.
~60%
Calls Handled by AI
6+
Hours Weekly Managed by Revmo
Per Location
60%
Calls Transferred to Hosts
Key Features
The Challenge
Jalapeno Inferno experienced challenges at their busy Pinnacle Peak location, especially during peak hours. Staff were overwhelmed by takeout calls, leading to missed opportunities and reduced in-house service quality. The team sought an AI-driven solution to manage these calls without adding staff while improving customer satisfaction and operational efficiency.
Key Challenges
High volume of reservations, store inquiries and takeout calls during peak hours.
Staff struggling to balance call management and restaurant operations.
Missed revenue opportunities due to unhandled calls.
Lack of insights into call trends and staffing needs.
Revmo Provided
24/7 Customer Coverage
Ensuring no missed calls, even during peak service hours.
Handling Multiple Calls Simultaneously
Reducing wait times and capturing more customers.
Automated Customer Service
Allowing in-house staff to focus on take-out and dine-in customers’ needs, enhancing customer service.
The Results
Nearly 60% of Calls
Handled by the Revmo voice agent.
Over 6 Hours of Calls
Per location managed by Revmo each week.
60% of Calls Transferred to Hosts
Improving customer experience.
“Revmo has streamlined our operations, allowing us to manage takeout orders more effectively while enhancing customer service for our dine-in guests.”
Jordan Craig · Operations Partner · Jalapeño Inferno
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