Outsourced Call Centers vs. AI Call Centers: A Practical Comparison
Blog
Read More
Devon Macdonald
SVP of Sales
Specializing in go-to-market strategies, Devon boasts extensive experience as a revenue and growth leader, GTM advisor and sales coach.
Articles by Devon Macdonald
What Is an AI Call Center? A Plain-English Guide
Blog
Read More
Replace IVR with Voice AI to Rebuild Customer Loyalty
Blog
Read More
Reducing Food Waste with Agentic AI: A Smarter Path for Restaurants
Blog
Read More
Measuring Call Success: Why ‘Answered’ Is the Wrong KPI
Blog
Read More
Measuring ROI of Conversational AI in Multi-Location Customer Service
Learn how to measure conversational AI ROI by location using efficiency, financial, and CX metrics—plus a repeatable framework to scale confidently.
Blog
Read More
Agentic AI: the Future of Customer Service for Multi-Location Businesses
Blog
Read More
5 Reasons Customers Leave After a Bad Call
Blog
Read More
How to Reduce Customer Service Costs: Conversational AI for Multi-Location Businesses
Blog
Read More
Reimagining Automotive Dealerships with Agentic AI: Smarter, Faster and More Profitable
Explore the evolving role of AI agents in the automotive industry. Discover key trends and insights for 2025 and how they can shape the future. Read more!
Blog
Read More
Revolutionizing Dining Reservations: The Role of AI in Streamlining Restaurant Waitlists
Many restaurants are now turning to artificial intelligence to automate and optimize their waitlist processes. Such solutions are helping restaurants modernize how they manage guest flow – without sacrificing the human touch.
Blog
Read More